Consolidated ICC code

Article C3 – Right of withdrawal

Where consumers have a right of withdrawal (the consumer’s right to resend any goods to the seller, or to cancel the order for services, within a certain time limit and thus annulling the sale), the marketer should inform them of the existence of this right, how to obtain further information about it, and how to exercise it.

Where there is an offer to supply products to the consumer on the basis of "free examination", "free trial", "free approval" and the like, it should be made clear in the offer who will bear the cost of returning  products and the procedure for returning them should be as simple as possible. Any time limit for the return should be clearly disclosed.

 



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