Consolidated ICC code

Article C9 – Fulfilment of orders

Unless otherwise stipulated in the offer, orders should be fulfilled within 30 days of receipt of the order from the consumer.
The consumer should be informed of any undue delay as soon as it becomes apparent.
In such cases, any request for cancellation of the order by the consumer should be granted, even when it is not possible to prevent delivery, and the deposit, if any, should be refunded immediately.


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